Overview
The Data Management Page helps you monitor and maintain high-quality utility data across all properties. Within the Alerts tab, Cambio flags issues like missing data, gaps, duplicates, or anomalies in energy use and carbon calculations.
This guide explains how to address each alert type and ensure accurate reporting across your portfolio.
Navigation
The steps below explain how to navigate and filter alerts in the platform.
Go to Data Management → Alerts.
Use the Filters option to refine the alerts displayed. Available filters include:
Alert
Type
Property
Status
Sub Portfolio
Click Add Filter and select the filter you want to apply. A second dropdown will appear showing the subtypes for that filter. You can select one or multiple options, then click Confirm.
You can also apply multiple filters simultaneously to further narrow down the alerts based on your needs.
Alert Statuses
Each alert has a status you can update as you investigate and resolve issues. Click the status on the alert row to change it and use the Notes field in the right-side detail panel to document your work.
Status | Meaning |
Active | Issue detected, not yet reviewed |
In Progress | Investigation underway |
Ignored | Known issue, no action needed — add a Note to explain why |
Auto-Resolved | System detected the issue was corrected (e.g., missing data was uploaded) |
💡 Tip : Use Bulk actions (top right of the Alerts table) to update the status of multiple alerts at once.
Alert Types
Meter Assignment
What it is:
Cambio checks that each meter is assigned correctly based on your property's lease structure in onboarding survey. Incorrect assignments cause energy to be attributed to the wrong party (landlord vs. tenant), which directly impacts sustainability reporting accuracy.Three scenarios are flagged:
Net lease, landlord meter on a tenant space: In a net lease, tenants pay for their own energy. A landlord-owned meter should not be assigned to a leased, vacant, subleased, or owned-leaseback unit — that consumption would incorrectly appear in the landlord's footprint.
Net lease, tenant meter on a common area: In a net lease, common areas are the landlord's responsibility. A tenant-owned meter should not be assigned to a common area.
Gross lease, incomplete spatial coverage: In a gross lease, the landlord covers all energy. Every space must be accounted for. If the utility's spatial coverage is below 100%, some consumption is being missed.
Common Causes:
A meter's access type (Landlord / Tenant / Shared) was set incorrectly during onboarding
Spaces were reassigned or new units were added without updating meter assignments
The utility's lease type was configured incorrectly at onboarding
How To Resolve:
Check the lease type for the flagged utility (configured per utility during onboarding). If it needs to change, contact Cambio Support
Review each meter's access setting (Landlord / Tenant / Shared) and confirm it reflects who actually pays for that meter. Edit from the meter configuration page.
For gross lease coverage errors, assign meters to all relevant spaces or add any missing units through Space Meter Assignments (SMA) in the app.
If all settings are confirmed correct, mark the alert as Ignored with a note.
New Data Missing
What it is:
Cambio alerts when no new data has been received for a utility type at a property for more than 60 days. Unlike Meter Data Gap (which checks gaps within existing data), this checks whether data is still flowing at all. One alert is generated per utility type, even if multiple meters are affected.Common Causes:
A Cambio Sync or third-party connection stopped syncing.
A utility provider changed account numbers or login credentials, breaking the automated feed.
The property was recently onboarded, and data import hasn't started yet.
How To Resolve:
Check the connection status for the providers or property.
If the connection is broken or credentials have expired, re-authenticate or update the credentials to restore the sync.
If data is uploaded manually, check when the last upload occurred and upload any missing months.
If the property is inactive, being offboarded, or no longer tracked, mark the alert as Ignored with a note.
Meter Data Gap
What it is:
Cambio flags any gap greater than 1 day between consecutive meter data entries. Estimated meters are excluded.Common Causes:
A utility provider missed or delayed a billing cycle
Data was not imported for a period (manual upload or automated sync was interrupted)
A meter was temporarily deactivated and reactivated
How To Resolve:
Open the flagged meter and identify the missing date range.
Obtain the missing bills or data from your utility provider or data source.
Upload the data manually through the meter's data entry, or re-sync through the Cambio Sync tab if the connection covers that meter.
If the gap is expected (e.g., building was offline, under renovation, or sold), mark the alert as Ignored with a note.
Duplicate Meter Data
What it is:
Cambio detects when identical meter entries — same meter, start date, end date, and consumption value — appear more than once. The match must be exact.Common Causes:
Data was uploaded twice via manual CSV import
A Cambio Sync or third-party integration created duplicate entries
Historical data migration brought in duplicates from the source system
How To Resolve:
Open the flagged meter and identify the missing date range.
Obtain the missing bills or data from your utility provider or data source.
Upload the data manually through the meter's data entry, or re-sync through the Cambio Sync tab if the connection covers that meter.
If the gap is expected (e.g., building was offline, under renovation, or sold), mark the alert as Ignored with a note.
Energy Usage Intensity Too High / Too Low
What it is:
Cambio flags properties where Energy Use Intensity (EUI) falls more than 4× above or below a reference value — either a prior year's EUI or an industry benchmark. Four variants check different time windows to catch issues quickly.About Benchmarks:
For benchmark variants, the reference EUI is determined by your property's asset class and country. US properties use Energy Star benchmarks and international properties use regional sources.
If a property has no asset class assigned, or no benchmark exists for that asset class and country, the check is skipped. Always verify the asset class is correct when investigating benchmark variance alerts — an incorrect asset class (e.g., a data center classified as an office) will pull the wrong benchmark.
Coverage Adjusted EUI:
The EUI shown in alert details is coverage-adjusted: Cambio normalizes for gaps in spatial and temporal data coverage before comparing.
Common Causes:
Utility bills entered with wrong units (e.g., kWh vs. MWh, therms entered as kBtu)
Extra zeroes added to consumption values.
A meter covering only part of the building being treated as whole-building coverage
Wrong asset class on the property (changes which benchmark is used)
A new meter added mid-year inflating consumption
Duplicate bills uploaded for a period
A billing correction that applied a large credit
Major occupancy change (building went vacant or became fully leased)
How To Resolve:
Note the Time Period shown in the alert detail — this is the year or 12-month window being flagged.
Navigate to the property's meter data and review utility entries for that period month by month.
Confirm the unit of measurement on each meter entry is correct.
Check that meters are assigned to the correct spaces and are not double-counting consumption with another meter.
Verify the property's asset class is correct (Settings panel on the property page).
If the data is accurate and the building genuinely operates outside the expected range, mark the alert as Ignored and add a note explaining why.
Good Habits That Make All Alerts Go Faster
Start with the Active queue and move items to In Progress with dated notes.
Prioritize key alerts first: New Data Missing and Meter Data Gap, as they impact most downstream calculations. Fixing these often resolves EUI alerts automatically.
Upload PDFs early and verify them with the quick OCR check so bills are attached and traceable.
For Cambio Sync issues, go directly to the Cambio Sync Dashboard and update credentials.
When investigating Benchmark Variance alerts, always verify the asset class, as the benchmark depends on it.
Use “Ignore” sparingly and always include a clear explanation.
Add a note whenever you change an alert status. Include the date, findings, and actions taken, especially for ignored alerts.
After resolving an issue, allow time for the system to auto-resolve alerts (nightly checks; some alerts may take up to a week)
Please reach out to [email protected] if you have any questions!